Wellness project tailor-made – Professional business settings – Professional staff – Satisfied guests
Employees, their knowledge and professionalism are an important part of every Wellness project. Wellness center is a skeleton, and its staff is a system that drives and gives daily life and positive energy to space, together they have the goal – a satisfied customer who will leave with the memory of an unforgettable and extraordinary experience.
At the stage of the conceptual solution, we begin with the elaboration of operating business settings – by creating programs, services … which must be in accordance with the study and business plan
- Creating an internal Health and Personnel Manual – according to the conceptual concept
- Standards of operation, staff and guests
- Rules of conduct for employees and guests
- Work Plan for Employees
- Guest Protocols (how to use the Thermal Zone)
- Protocols for staff (VIP, rituals, room preparation, …)
- Offering programs and services (massages, treatments, rituals, packages, fitness, …)
- Reservation of programs and services for users – Wellness brochure (Spa Menu)
- All for marketing activities
- Appearance, Identity, Pricelist, …
- Wellness etiquette
- Signalization in space
- Standards, hygiene, regulations
- Particularly perfected – theoretical part
- In house education
- Posebno usavršavanje – praktični dio
- In house education
- Introduction of Spa brands
- Massage courses (according to program)
More on request